If you have any questions, please email us at email@example.com.
1. Can we post our own deals?
Yes, you post the deals after you register with us, login and click add deal inside your account at Coolbuck. Just follow the simple instruction. Please post at Testing city first to see your sample ad and when you're ready, then post at your chosen city. We must approve your ad before it goes live.
2. What can we see during the deal?
You can view a lot of things at our coolbuck.com after you login. For example:
a. you know who purchases and the voucher's codes
b. you can participate in the discussion of your deal.
3. How do we provide service or deliver product to buyers?
After the deal is closed, you can print out the Excel spreadsheet. In this spreadsheet, there are a lot of information about buyers. One of the critical information is the code on the top right corner of the voucher and you verify the code on the voucher against that of on the spreadsheet. They should match and then you provide service or deliver products.
4. When do we expect payment?
If your business is an event type, we will send payment 5 business days after the event date. Otherwise, if your business is an ongoing type like restaurants, spa service, we will send 80% of the payment in the 5 business days, 20% in 60 days. Please refer to Merchant Agreement for more details.
5. How do we contact COOLBUCK?
The best way to fill out contact us or email to firstname.lastname@example.org.
We look forward to doing business with you.